Telehealth at your Fingertips

Please read these terms of use carefully, by participating in  Village Green Apothecary (VGA)’s  Humanized+ membership program, you confirm your acceptance of these terms and conditions.  Notwithstanding anything to the contrary herein, VGA (“we” or “us” or “our”) reserves the right to change or modify these Terms and Conditions. You are advised to check these Terms and Conditions periodically for updates.

Overview

Humanized+ is a membership program that provides tools for you to optimize your wellness with 7 day a week access to nutritionists and nutrition educators with science-driven, personalized recommendations. Humanized+ offers VIP access to nutrition experts, one-on-one nutrition counseling at significant discounts, a wide selection, best prices and free shipping on the highest quality nutritional supplements available, discounted rates on comprehensive functional lab testing and DNA analysis.

• Humanized+ membership is available only to U.S. customers, at this time.
• Humanized+ membership accounts are limited to one per household or organizations

Membership  Benefits:

A Humanized+ member is entitled to the following benefits:

• An interactive dashboard with access to a science-driven smart tool that provides:

• An in-depth analysis of your health through a comprehensive health questionnaire, plus functional lab testing combined with your DNA blueprint.
•  Customized action plans providing detailed diet, lifestyle, and nutrient recommendations based on your unique needs and biochemical individuality.
• 3 different health scores (whole-body, metabolic, and toxins), each generated using cutting-edge AI technology.

• Discounted pricing for nutrition consults, currently set at $157 for 75-minute initial consultation (discounted from $225) and $90 for 45 minute follow up consultation (discounted from $165. (These prices are subject to change annually).
• Access to a tremendous selection of the highest-quality nutritional supplements, including practitioner-brand supplements, homeopathic formulas and natural body care products available at the most affordable prices.
• Free shipping (excludes Canada, Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and any other location outside of the continental United States).
• Special pricing on a wide variety functional lab tests, DNA analysis, as well as on consultation services with licensed nutritionists.
• Access as needed to qualified nutrition experts 6 days a week, with prioritized attention by phone or email to:

• address a question about a supplement or specific ingredient
• schedule consultations with VGA nutrition experts for an in-depth consultation

Fees; Credit Card Authorization; Collection Expenses

• There are currently two membership fee options for this service:

• Platinum Plan $37.95/month (all membership benefits included)
• Gold Plan $17.95/ month (all membership benefits included, except 1:1 nutrition consultations)

• All Humanized+ members will receive one month free
• Payment information is due on the first day of registration, and the membership fee will be billed to credit card on file 30 days after registration.  
• The fees for Membership Services are payable either in full, or if the monthly fee option is selected, the monthly payment shall be payable before the first day or each month via credit card.
• Additional Membership Services such as nutrition consultations and lab testing will be billed directly to you using the card on file at the discounted rates, where applicable.
• Any payments, more than five days late will incur customary interest charges. If there is any change in the fees for the Member Services, VGA  will provide you with notice of the new fees at least 60 days before the renewal of this agreement.

VGA  is authorized by this Agreement to charge your credit card for Membership Fees and products and services purchased by Member. If you have chosen the monthly payment plan, VGA is authorized to charge the credit card you provided for each periodic payment without additional authorization. You shall not initiate any dispute or chargeback to VGA account without first stating your dispute in writing to VGA  and allowing fifteen (15) days for dispute resolution to occur. If you cancel the credit card provided to VGA you shall provide VGA authorization to charge a replacement credit card prior to the next billing cycle. You will be responsible for any fees or costs incurred by VGA  in connection with collection, including attorney’s fees and costs and fees associated with recouping payment on fees due or on chargebacks. You will update VGA in advance in the event of a change in your credit card information, including changes to the name on your card, your billing address and phone number.

Laboratory Testing and Fees 

Laboratory testing is provided to assist Members assess their functional and nutritional status.

It is not offered for the purpose of determining medical diagnoses or screening for disease. Such services are generally not covered by insurance are and payable by Member at a discounted cash price. Member agrees not to submit a claim for these services. Prior to ordering, Member can discuss these tests with their medical physicians to determine if they might be covered by insurance if ordered through their physician.

Scope of Services

Nutrition consultations are provided by nutritionists licensed in the State of Maryland. The scope of nutritional and/or health coaching services depend upon the location/residence of Member as described in the Nutritionist Consent Form which must be reviewed and signed by Member prior to any nutrition consultation; any questions regarding the nature of the service should be addressed with staff prior to signature. No offer is being made by this agreement to provide services in excess of that allowed by the licensure laws of the state in which Member is located or is present at the time of service.

Some recommendations may be based upon evolving nutritional and genetic science which are not considered fully established or reflecting scientific consensus.

Services are not medical in nature, VGA Practitioners do not diagnose or treat disease and consultations are not a substitute for medical care and do not replace professional medical advice, diagnosis, treatment or other professional services. No aspect of a consultation should be understood as a basis to avoid any diagnostic work-up or avoid, alter or discontinue any medical treatment. Membership fees are not reimbursed by insurance and Member agrees not to submit a claim for membership fees or VGA services.

Nutrition Services

1. 10-Minute Consults
   
   As a service to its customers, Village Green Apothecary's (VGA) provides brief consultations about its products and their use. Staff may or may not be a licensed nutritionist in Maryland, a graduate of a nutritional program undergoing certification or licensure or may be a product specialist training from VGA and other sources. Such consultations are not offered or intended to be a nutritional consultation but rather to assist customer with information at the point of sale.
   
   Nothing in these consultations are intended to treat or prescribe for any disease or disorder. No aspect of a consultation should be understood as a basis to avoid any diagnostic work-up or discontinue any medical treatment. It is recommended that you discuss any changes in diet or supplementation with your primary care provider. Consultations are not a substitute for medical care and do not replace professional medical advice, diagnosis, treatment or other professional services.
   
   VGA does make nutritional consultations available with licensed nutritionists either as part of a membership program or as needed.
   
   Safety Notice/Disclaimer: Historical records and modern research indicate that herbs and supplements most often used for healthcare have a good safety record. Confirmed cases of herb, nutrient and drug interactions are rare but can occur and research is still emerging. Negative reactions to natural remedies may include rare allergic reactions, including headaches, itching, hives, difficulty breathing, and very rarely, even shock or death. While unlikely, clients choosing to take products could have an adverse reaction or experience a reduction or increase in the effect of medications. VGA is not responsible for product interactions or adverse events and customers should exercise reasonable caution and seek professional guidance with the physician or other healthcare professional including a licensed nutritionist through VGA or elsewhere.
   
2. Red State Consent for Nutritionist
   

• Medical Disclaimer
  
  If you reside in the following states at the time of your consultation ( Alabama, Georgia, Iowa, Kansas, Kentucky Montana, Mississippi, Missouri, Nebraska, Ohio, North Dakota, South Dakota, Tennessee, Wyoming), the practitioners of Village Green Apothecary are not medical doctors, licensed nutritionists, or other licensed health care professionals in your state.
  
  Consultations do not include diagnosing or treating disease, are not intended to prescribe any intervention for a particular symptom, illness or disease, and are not a substitute for medical care. Educational consultations about nutrition can serve as an excellent adjunct to a medical doctor's treatment and are intended to expand a client's consideration of available options and assist with compliance with any medical care a client may be receiving, as well as assist in the use of natural means to support health. Consultations based upon your practitioner’s full scope of nutritional practice are available for clients who wish to travel to Maryland for a face-to-face visit.
  
  Coaching, supplementation, and lifestyle interventions can serve as an excellent adjunct to a medical doctor’s treatment; however, this is not to be construed or treated as a substitute for such medical treatment. Services offered as a part of this consultation may include education about nutrition and herbs, life coaching skills, personalized whole foods and dietary recommendations, meal plans, and lifestyle modifications.
  

3. Green State Consent for Nutritionist
   
4. Notice of Privacy Practices
   
   All client information is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The privacy of your medical information is important to your VGA Practitioner. As a client of VGA, a record of your care and services will be created through the Practice Better platform. This record is required to provide you with quality care and to comply with certain legal requirements. VGA will not use or disclose your medical information for any purpose, without your specific written authorization. Any specific written authorization you provide may be revoked at any time in writing to your VGA Practitioner.
   
5. Member Rights & Responsibilities 

It is your responsibility to fully disclose health information to your practitioner.  As service progresses, inform your practitioner of changes that occur to your treatment, including medical and health changes.  You have the right to respectful, courteous care, and can refuse to follow any or all recommendations provided as a result of this consultation.  You have the right to choose another practitioner for any reason and to request health information be disclosed to another practitioner or health care provider.

Limitations on Services 

VGA reserves the right to impose reasonable limitations on access by phone or email provided for product questions posed outside of paid consultations after notice and consideration with Member of their needs. This reservation is intended to limit the number of follow-up emails and calls if utilization exceeds that which is useful and for which a paid consultation should be scheduled.

No Resale of Products 

VGA reserves the right to reject any order for any reason. By purchasing products from VGA, you, the customer, agrees that you are purchasing the products and services only for its own use and not for purposes of resale. Products purchased pursuant to these Terms and Conditions may not be sold or transferred to any person or entity for purposes of resale. VGA  reserves the right to take any action it deems necessary to address any violation of these terms, including, but not limited to, the suspension of the customer’s ability to purchase products and/or suspension of the membership. 

Term & Termination Policy

• Humanized+ members may cancel their membership any time within their member dashboard by clicking ‘My Account”à “Manage Memberships” then select “Cancel”
• Your membership fee is non-refundable.
• You must cancel in advance of your automatic renewal in order to not incur the non-refundable membership fee.
• Monthly member benefits shall terminate at the end of the billing cycle
• Annual members shall receive a refund of any prorated time remaining less a $120 administrative fee [DISCUSS] Any refund to Patient shall be less any outstanding charges for additional products or services .
• Upon termination for any cause, Member releases VGA from any further responsibility or liability with regard to any continuing needs after notice of termination. VGA reserves the right to terminate this Agreement in the even that:

• you breach of this Agreement or VGA’ policies or procedures, if such breach is not cured within ten (10) days of written notice; or
• your non-payment 30 days after notice of delinquency is provided of any fees when due.
• Use of non-paid services continue in excess of reasonable use after consultation with Member.
• the Membership Program is discontinued for any reason.

Communication and Confidentiality 

By signing this agreement, you authorize VGA to communicate with you via secure portal messages regarding your protected personal health information (“PHI”). Portal message are not an appropriate means of communication regarding emergency or other time-sensitive issues. You agree that you will not use regular e-mail for any PHI related communication as well as during medical emergencies or other time-sensitive issues, and that if you communicate sensitive information by regular email you do so at your own risk. VGA does not provide emergency services of any kind; for  emergencies, please contact 911, your physicians or go to the ER as  appropriate. For urgent or time-sensitive issues, please contact the VGA office via phone.

Although VGA will make reasonable efforts to keep Digital Communication via its Portal with you confidential and secure, VGA cannot assure or guaranty the confidentiality of Digital Communication; Note that:

• Digital Communication may be made a part of your permanent health record;
• You will not use Digital Communication for communications regarding urgent medical problems, other time-sensitive issues or for communication regarding sensitive personal information; and
• VGA will not be liable to you for any loss, damage, cost, injury or expense caused by, or resulting from technical failures or any interception of Digital Communication by a third party.

Additional Terms and Notices

No Guarantee. You acknowledge and agree that you are solely responsible for the use of your Membership and the results attained from such use. As with any therapy, no representations or guaranties are or can be made that Member will obtain positive results or not experience adverse reactions.

Intellectual Property. VGA’s copyrighted materials and intellectual property will be provided to you for your personal use only and cannot be used for business purposes. You may maintain this information for your own use but are not authorized to copy, share, or otherwise disseminate any materials received from VGA electronically or otherwise without the prior written consent of the VGA.

Severability. If any part, term or provision of this Agreement is held by a court of competent jurisdiction to be illegal or unenforceable, the remaining portions or provisions of this Agreement shall not be affected. The governing law for this Agreement shall be the State of Maryland.

Not Assignable: This agreement is for enhanced personal services and may not be assigned to any other person or family member.

Other Notices: Members have access to an online digital platform, but this does not include access to the member’s electronic medical record. Membership does not constitute an insurance plan or a contract for health insurance and is not a substitute for health insurance or other health plan coverage.

On my own behalf, or as the financially responsible party for my family, I have read, understand and agree to the above fee and related policies.